Nextech Status

Ipad version 3.0 App crash

Monitoring - Version 3.0.1 is now available in the app store to resolve the issue with the application crashing when utilizing new charting or creating a follow-up for P+/iPad EHR customers.
Jul 01, 2025 - 15:33 EDT

Update - We have identified an issue with Version 3.0.0 of our iPad application which causes the application to crash when utilizing new charting or creating a follow-up for P+/iPad EHR customers. Only a small number of clients have updated to Version 3.0.0, and we've removed it from the Apple Appstore while we work through a fix.

We have submitted a new release with a fix to the Apple Appstore and they are currently reviewing the release. The app review process can take up to 24 hours.
Jun 30, 2025 - 16:43 EDT

Update - We have identified an issue with Version 3.0.0 of our iPad application which causes the application to crash when utilizing new charting or creating a follow-up for P+/iPad EHR customers. Only a small number of clients have updated to Version 3.0.0, and we've removed it from the Apple Appstore while we work through a fix.

We have identified the issue and are submitting a new release to the Apple Appstore for review. The app review process can take up to 24 hours.
Jun 30, 2025 - 15:24 EDT

Update - We are continuing to work on a fix for this issue.
Jun 30, 2025 - 14:20 EDT

Identified - We have identified an issue with Version 3.0.0 of our iPad application which causes the application to crash when clicking on the image and charting tables in the follow-up view. Only a small number of clients have updated to Version 3.0.0, and we've removed it from the Apple Appstore while we work through a fix.

We have identified the issue and are submitting a new release to the Apple Appstore for review. The app review process can take up to 24 hours.
Jun 30, 2025 - 14:19 EDT

Nextech EHR (powered by IntelleChartPRO) Operational

Nextech Practice Management (powered by Practice+) Operational

Nextech NexCloud Operational

Nextech SRSPro Hosted Operational

TouchMD Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2025

Unresolved incident: Ipad version 3.0 App crash.

Jun 30, 2025

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

Arbimed Inventory Issues

Resolved - This incident has been resolved.
Jun 26, 14:04 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 13:22 EDT

Investigating - We are investigating an issue affecting a subset of customers that utilize Arbimed inventory. Customers may receive a blank page or error when loading the inventory list. We are working to identify the root cause.
Jun 26, 12:44 EDT

Jun 25, 2025

No incidents reported.

Jun 24, 2025

Resolved - We've been monitoring the issue and have seen full recovery across all products. We are now working through a root-cause analysis and implementing preventative measures from our learnings. We'll follow-up an RCA within the next 5 business days.
Jun 24, 14:34 EDT

Update - we are seeing some improvements in the login experience but some users may still experience intermittent failures. We are continuing work toward full recovery.
Jun 24, 14:03 EDT

Update - We are continuing to monitor for any further issues.
Jun 24, 13:58 EDT

Update - We are continuing to monitor for any further issues.
Jun 24, 13:47 EDT

Monitoring - A fix has been implemented and we are monitoring the results. If you continue to experience login issues please refresh and try again
Jun 24, 13:37 EDT

Investigating - We are currently investigating login issues with our PM/EMR/TMD solutions affecting a subset of customers.
Jun 24, 13:16 EDT

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

Resolved - This incident has been resolved.
Jun 17, 12:34 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 12:18 EDT

Identified - We are currently investigating login issues with ICP and P+ affecting a subset of customers. Users already logged in are not affected. If you are experiencing login issues, please keep retrying. We have identified the issue and hope to have it resolved shortly.
Jun 17, 12:11 EDT

Resolved - This incident has been resolved.
Jun 17, 12:22 EDT

Investigating - We are currently investigating issues with logins to our TouchMD applications
Jun 17, 10:12 EDT