Nextech Status

All Systems Operational

Nextech EHR (powered by IntelleChartPRO) Operational

Nextech Practice Management (powered by Practice+) Operational

Nextech NexCloud Operational

Nextech SRSPro Hosted Operational

TouchMD Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

TouchMD Login Issues

Resolved - This incident has been resolved.
Mar 27, 09:10 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 10:13 EDT

Investigating - Please note that we are currently experiencing issues with our platform login within our TouchMD and Med Spa platform. We are investigating and will update as soon as possible
Mar 26, 09:12 EDT

Mar 26, 2025

Mar 25, 2025

Resolved - This incident has been resolved.
Mar 25, 15:28 EDT

Update - Our Venodr applied a fix for the issue and the errors are subsiding. They estimate that the errors would be fully resolved in the next 15 minutes. We are continuing to monitor the system.
Mar 25, 15:09 EDT

Monitoring - we are seeing improvements but are continuing to monitor for potential ongoing issues. https://status.auth0.com/incidents/6cv20z0sj11k
Mar 25, 15:01 EDT

Update - Our authentication provider is currently experiencing an outage in the US-4 Public Cloud Environment and is impacting impacting our Nextech PM (P+) and EHR (ICP) products in some geographical areas. More information about the outage can be found at https://status.auth0.com/incidents/6cv20z0sj11k.
Mar 25, 14:33 EDT

Identified - We are investigating issues with Auth0 affecting logins for Practice Plus and Intellechart Pro
Mar 25, 14:28 EDT

Mar 24, 2025

Resolved - This incident has been resolved.
Mar 24, 17:38 EDT

Identified - We are currently experiencing issues with our platform login into apps and websites. We are aware of these issues and are working hard on resolutions. Please note that service disruptions may occur as we work to restore normal performance. Thank you for your patience.
Mar 24, 14:46 EDT

Investigating - we are currently investigating issues with slowness logging into TMD
Mar 24, 09:57 EDT

issues switching practices in Intellechart Pro

Resolved - This issue has been resolved
Mar 24, 11:19 EDT

Investigating - We are currently investigating issues with switching practices in our Intellechart platform
Mar 24, 09:58 EDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.