Nextech Status

All Systems Operational

Nextech EHR (powered by IntelleChartPRO) Operational

Nextech Practice Management (powered by Practice+) Operational

Nextech NexCloud Operational

Nextech SRSPro Hosted Operational

TouchMD Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Newcrop ERX issues

Resolved - This incident has been resolved.
Nov 11, 16:01 EST

Update - We are continuing to monitor for any further issues.
Nov 11, 15:45 EST

Monitoring - Latest update from Newcrop: Monitoring - The primary issue has been resolved and the prescriptions are now processing normally. Prescription transmission details may not be immediately available and should be restored in the near future as the update completes.
Nov 11, 2024 - 13:09 EST please visit https://status.newcroprx.com/ for realtime updates
Nov 11, 13:14 EST

Investigating - Newcrop is currently experiencing issues with their eprescribing system. please visit https://status.newcroprx.com/ for updates
Nov 11, 12:58 EST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

ICP and Nexcloud connection experiencing intermittent disruptions

Resolved - This incident has been resolved.
Nov 7, 10:18 EST

Update - We are continuing to investigate this issue.
Nov 6, 14:04 EST

Update - We are working with Microsoft to investigate the issue.
Nov 5, 09:40 EST

Update - We are continuing to investigate this issue.
Nov 4, 18:10 EST

Update - We are continuing to investigate this issue.
Nov 4, 12:53 EST

Investigating - We are currently investigating an issue where ICP and Nexcloud are intermittently not receiving messages between them, having the following impact:
- Patients and appointments sent from Nexcloud are not created/updated in ICP.
- Billing information sent from ICP are not received by Nexcloud.
In both cases, information is not lost and will be processed normally once the connection is restored.
Nov 4, 12:53 EST