All Systems Operational

Nextech EHR (powered by IntelleChartPRO) Operational
Nextech Practice Management (powered by Practice+) Operational
Nextech NexCloud Operational
Nextech SRSPro Hosted Operational
TouchMD Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 EDT
Scheduled - Nextech is performing scheduled maintenance to improve platform stability and performance on Thursday, August 27th between 11:00pm – 11:30pm EST.

Potential Impact: Users accessing applications through ICP, P+, or NexCloud environments may experience intermittent access issues, session disconnects, or an inability to log in for up to 30 minutes during the maintenance window.

Expected Resolution: Services are expected to return to normal immediately following maintenance completion. No ongoing impact is anticipated
Aug 27, 17:23 EDT
Incident Reported
Resolved - This incident has been resolved.
Aug 27, 14:03 EDT
Monitoring - The emergency maintenance has been completed, and service has been restored.

Customers who were impacted should now be able to log in and resume normal operations.

We will continue to monitor the environment closely to ensure stability.
Aug 27, 11:06 EDT
Identified - We are aware of an issue impacting a subset of users who may be unable to log in or may experience connectivity issues. Our teams have identified the affected services and are performing emergency maintenance to restore normal operation.

During this maintenance window, affected users may experience a brief interruption in service. We are actively working to restore service as quickly as possible and will provide additional updates as they become available.
Aug 27, 10:28 EDT
Investigating - We are investigating reports of multiple issues affecting our Nexcloud product.

Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.

We apologize for the disruption and appreciate your patience.
Aug 27, 09:26 EDT

Aug 26, 2026

Third-party communications provider degradation
Resolved - This incident has been resolved. All services are fully restored and operating normally.
Aug 26, 14:57 EDT
Update - The third-party communications provider has reported seeing signs of recovery, and performance is improving. While systems continue to stabilize, some users may still notice occasional slowness and other intermittent instability.
Aug 26, 12:41 EDT
Monitoring - A third-party communications provider has reported service degradation that may impact patient communication workflows for some Practice+ and Select Nextech Cloud customers.

We are actively monitoring the provider's status and engaging with their team for updates.
Aug 26, 12:24 EDT
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