Nextech Status

All Systems Operational

Nextech EHR (powered by IntelleChartPRO) Operational

Nextech Practice Management (powered by Practice+) Operational

Nextech NexCloud Operational

Nextech SRSPro Hosted Operational

TouchMD Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Phone System Issues

Resolved - This incident has been resolved.
Apr 16, 18:33 EDT

Update - We are continuing to work on a fix for this issue.
Apr 16, 17:05 EDT

Update - We wanted to make you aware that our phone provider, Zoom, is currently experiencing an issue that may impact our ability to answer support calls or join Nextech scheduled calls. As a result, you may experience longer than usual hold times when trying to reach our team by phone.

Please rest assured that all Nextech systems remain fully operational, and our teams are actively monitoring the situation. You can follow updates on Zoom’s status here: https://status.zoom.us/

We appreciate your patience and understanding. If you need assistance and are unable to reach us by phone, please feel free to contact us through the support portal or by email.
Apr 16, 15:52 EDT

Identified - Our phone provider zoom is having issues that are preventing some support agents from being able to take calls. This may result in longer than normal hold times. https://status.zoom.us/ for more info. All Nextech systems are currently functioning.
Apr 16, 15:25 EDT

Errors/Slowness in chart

Resolved - This incident has been resolved.
Apr 16, 09:43 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 17:03 EDT

Investigating - We are currently investigating issues with errors/loading issues in charting
Apr 15, 16:56 EDT

Apr 15, 2025

Apr 14, 2025

We are currently investigating issues with SFTP connectiivity

Resolved - This incident has been resolved.
Apr 14, 17:14 EDT

Update - We are continuing to monitor for any further issues.
Apr 14, 16:09 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 15:41 EDT

Investigating - We are engaging with Microsoft to investigate issues with SFTP connectivity affecting HL7 Transmission
Apr 14, 14:04 EDT

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

Resolved - This incident has been resolved.
Apr 11, 11:51 EDT

Monitoring - We have deployed Microsoft Recommended updates to our environment to alleviate the issue. We are continuing to monitor the situation.
Apr 10, 20:36 EDT

Identified - We believe we have identified the issue and are working with Microsoft to resolve the issue.
Apr 10, 14:49 EDT

Investigating - We are investigating login/performance issues affecting a subset of clients in our East07 Pod.
Apr 10, 10:10 EDT

Apr 10, 2025

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

We are currently investigating login issues with our Hosted SRS Platform

Resolved - This incident has been resolved.
Apr 5, 09:37 EDT

Investigating - We are currently investigating this issue.
Apr 4, 15:19 EDT