All Systems Operational
Nextech EHR (powered by IntelleChartPRO)
Operational
Nextech Practice Management (powered by Practice+)
Operational
Nextech NexCloud
Operational
Nextech SRSPro Hosted
Operational
TouchMD
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 27, 2026
Completed -
The scheduled maintenance has been completed.
Aug 27, 23:30 EDT
Aug 27, 23:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 EDT
Aug 27, 23:00 EDT
Scheduled -
Nextech is performing scheduled maintenance to improve platform stability and performance on Thursday, August 27th between 11:00pm – 11:30pm EST.
Potential Impact: Users accessing applications through ICP, P+, or NexCloud environments may experience intermittent access issues, session disconnects, or an inability to log in for up to 30 minutes during the maintenance window.
Expected Resolution: Services are expected to return to normal immediately following maintenance completion. No ongoing impact is anticipated
Aug 27, 17:23 EDT
Potential Impact: Users accessing applications through ICP, P+, or NexCloud environments may experience intermittent access issues, session disconnects, or an inability to log in for up to 30 minutes during the maintenance window.
Expected Resolution: Services are expected to return to normal immediately following maintenance completion. No ongoing impact is anticipated
Aug 27, 17:23 EDT
Resolved -
This incident has been resolved.
Aug 27, 14:03 EDT
Aug 27, 14:03 EDT
Monitoring -
The emergency maintenance has been completed, and service has been restored.
Customers who were impacted should now be able to log in and resume normal operations.
We will continue to monitor the environment closely to ensure stability.
Aug 27, 11:06 EDT
Customers who were impacted should now be able to log in and resume normal operations.
We will continue to monitor the environment closely to ensure stability.
Aug 27, 11:06 EDT
Identified -
We are aware of an issue impacting a subset of users who may be unable to log in or may experience connectivity issues. Our teams have identified the affected services and are performing emergency maintenance to restore normal operation.
During this maintenance window, affected users may experience a brief interruption in service. We are actively working to restore service as quickly as possible and will provide additional updates as they become available.
Aug 27, 10:28 EDT
During this maintenance window, affected users may experience a brief interruption in service. We are actively working to restore service as quickly as possible and will provide additional updates as they become available.
Aug 27, 10:28 EDT
Investigating -
We are investigating reports of multiple issues affecting our Nexcloud product.
Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Aug 27, 09:26 EDT
Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Aug 27, 09:26 EDT
Aug 26, 2026
Resolved -
This incident has been resolved. All services are fully restored and operating normally.
Aug 26, 14:57 EDT
Aug 26, 14:57 EDT
Update -
The third-party communications provider has reported seeing signs of recovery, and performance is improving. While systems continue to stabilize, some users may still notice occasional slowness and other intermittent instability.
Aug 26, 12:41 EDT
Aug 26, 12:41 EDT
Monitoring -
A third-party communications provider has reported service degradation that may impact patient communication workflows for some Practice+ and Select Nextech Cloud customers.
We are actively monitoring the provider's status and engaging with their team for updates.
Aug 26, 12:24 EDT
We are actively monitoring the provider's status and engaging with their team for updates.
Aug 26, 12:24 EDT
Aug 25, 2026
Resolved -
This incident has been resolved.
Aug 25, 17:22 EDT
Aug 25, 17:22 EDT
Monitoring -
A corrective action has been implemented to address the performance degradation.
System performance has improved and services are operating normally. We are actively monitoring the environment to ensure continued stability.
Customers should see normal application responsiveness. We will continue monitoring before closing this incident
Aug 25, 15:49 EDT
System performance has improved and services are operating normally. We are actively monitoring the environment to ensure continued stability.
Customers should see normal application responsiveness. We will continue monitoring before closing this incident
Aug 25, 15:49 EDT
Update -
We are still continuing to deploy corrective actions to address the performance degradation
Aug 25, 14:20 EDT
Aug 25, 14:20 EDT
Update -
We are continuing to deploy corrective actions to address the performance degradation.
Aug 25, 12:40 EDT
Aug 25, 12:40 EDT
Update -
We are continuing to work on the fix for the issue.
Aug 25, 11:25 EDT
Aug 25, 11:25 EDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 25, 10:43 EDT
Aug 25, 10:43 EDT
Investigating -
We are currently Investigating issues with performance issues affecting a subset of clients in Practice Plus
Aug 25, 10:15 EDT
Aug 25, 10:15 EDT
Resolved -
Monitoring and validation activities have been successfully completed.
The issue affecting P+ has been resolved, and service is operating normally. Customers should no longer experience the previously reported impact.
We appreciate your patience while we worked to restore service.
Aug 25, 08:40 EDT
The issue affecting P+ has been resolved, and service is operating normally. Customers should no longer experience the previously reported impact.
We appreciate your patience while we worked to restore service.
Aug 25, 08:40 EDT
Monitoring -
A corrective action has been implemented for the issue affecting P+.
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 25, 08:07 EDT
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 25, 08:07 EDT
Investigating -
We have identified the cause of the issue and are working on a resolution.
While work is ongoing, some customers may continue to experience some login issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 25, 08:04 EDT
While work is ongoing, some customers may continue to experience some login issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 25, 08:04 EDT
Identified -
We have identified the cause of the issue affecting P+.
Customers may experience login issues while we work toward a resolution. Our team is actively working to restore normal service as quickly as possible.
We will continue to provide updates on our progress.
Aug 25, 08:01 EDT
Customers may experience login issues while we work toward a resolution. Our team is actively working to restore normal service as quickly as possible.
We will continue to provide updates on our progress.
Aug 25, 08:01 EDT
Update -
We are continuing to investigate this issue.
Aug 25, 07:46 EDT
Aug 25, 07:46 EDT
Investigating -
We are currently investigating the issue with the P+ login errors.
Aug 25, 07:45 EDT
Aug 25, 07:45 EDT
Aug 24, 2026
No incidents reported.
Aug 23, 2026
No incidents reported.
Aug 22, 2026
No incidents reported.
Aug 21, 2026
No incidents reported.
Aug 20, 2026
No incidents reported.
Aug 19, 2026
No incidents reported.
Aug 18, 2026
No incidents reported.
Aug 17, 2026
Completed -
The scheduled maintenance has been completed.
Aug 17, 19:15 EDT
Aug 17, 19:15 EDT
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 15:22 EDT
Aug 17, 15:22 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 13:15 EDT
Aug 17, 13:15 EDT
Scheduled -
NexCloud is transitioning to the new Windows App to provide a more secure and reliable login experience. Due to increased activity during this transition, our support team is experiencing higher than normal call volumes. For non-urgent requests, please submit a support case online. Thank you for being a loyal Nextech customer.
Aug 17, 13:12 EDT
Aug 17, 13:12 EDT
Aug 16, 2026
No incidents reported.
Aug 15, 2026
No incidents reported.
Aug 14, 2026
Resolved -
This has been resolved and we are continuing to monitor the performance.
Aug 14, 10:07 EDT
Aug 14, 10:07 EDT
Monitoring -
A corrective action has been implemented.
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 14, 09:25 EDT
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 14, 09:25 EDT
Identified -
We have identified the cause of the issue and are working on a resolution.
While work is ongoing, some customers may continue to experience inability to log in, application errors, and intermittent access issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 14, 09:08 EDT
While work is ongoing, some customers may continue to experience inability to log in, application errors, and intermittent access issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 14, 09:08 EDT
Investigating -
We are investigating reports of an issue affecting login and access functionality. Customers may experience inability to log in, application errors, and intermittent access issues.
Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Aug 14, 07:51 EDT
Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Aug 14, 07:51 EDT
Resolved -
This has been resolved and we are continuing to monitor the performance.
Aug 14, 10:07 EDT
Aug 14, 10:07 EDT
Monitoring -
We are seeing continued improvements within the system and are continuing to monitor performance at this time.
Aug 14, 10:01 EDT
Aug 14, 10:01 EDT
Update -
We are seeing improvements within the system and are continuing to monitor performance at this time.
Aug 14, 09:55 EDT
Aug 14, 09:55 EDT
Investigating -
We are currently investigating intermittent issues within our ICP platform.
Aug 14, 08:08 EDT
Aug 14, 08:08 EDT
Aug 13, 2026
No incidents reported.