Update - An additional optimization has been implemented within the affected environment to further improve message processing performance. Throughput has improved, and backlogged transactions continue to be cleared.
We are actively monitoring the environment to confirm sustained stability and ensure customers continue to experience expected processing times.
We will continue to provide updates as monitoring progresses.
Sep 11, 2026 - 09:21 EDT
We are actively monitoring the environment to confirm sustained stability and ensure customers continue to experience expected processing times.
We will continue to provide updates as monitoring progresses.
Sep 11, 2026 - 09:21 EDT
Update - Our teams continue ongoing efforts to restore normal HL7 message processing for affected customers. Message processing continues, but delays may persist for some customers while recovery activities remain in progress.
We are actively monitoring the environment and implementing additional measures as needed to help restore normal processing. Further updates will be provided as they become available.
Sep 10, 2026 - 17:03 EDT
We are actively monitoring the environment and implementing additional measures as needed to help restore normal processing. Further updates will be provided as they become available.
Sep 10, 2026 - 17:03 EDT
Monitoring - We are seeing continued improvement in HL7 message processing for affected customers. While some delays may still occur as remaining backlogs are reduced, recovery efforts are progressing and our teams continue to monitor the situation closely.
Sep 09, 2026 - 16:53 EDT
Sep 09, 2026 - 16:53 EDT
Update - Mitigation efforts are underway, and messages continue to process while backlogs are reduced. Additional updates will be provided as progress is made. Thank you for your patience.
Sep 09, 2026 - 15:55 EDT
Sep 09, 2026 - 15:55 EDT
Identified - We are aware of an issue causing delays in HL7 message processing for a subset of customers. As a result, some integrations may not reflect updates in real time.
Our teams are actively working to mitigate the issue and restore normal processing. Messages are continuing to process, but delays may be longer than expected while backlogs are reduced.
We will share additional updates as they become available.
Sep 09, 2026 - 14:18 EDT
Our teams are actively working to mitigate the issue and restore normal processing. Messages are continuing to process, but delays may be longer than expected while backlogs are reduced.
We will share additional updates as they become available.
Sep 09, 2026 - 14:18 EDT
Nextech EHR (powered by IntelleChartPRO)
Degraded Performance
Nextech Practice Management (powered by Practice+)
Degraded Performance
Nextech NexCloud
Degraded Performance
Nextech SRSPro Hosted
Operational
TouchMD
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
P+ Scheduled for Weekend Maintenance Sep 12, 2026 20:00 - Sep 13, 2026 03:00 EDT
We will be performing infrastructure maintenance. During this time, there will be periods where the system will not be available.
Posted on Sep 11, 2026 - 14:45 EDT
Posted on Sep 11, 2026 - 14:45 EDT