All Systems Operational

Nextech EHR (powered by IntelleChartPRO) Operational
Nextech Practice Management (powered by Practice+) Operational
Nextech NexCloud Operational
Nextech SRSPro Hosted Operational
TouchMD Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
Resolved - This incident has been resolved.
May 14, 11:59 EDT
Update - We are continuing to monitor for any further issues.
May 14, 11:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:27 EDT
Investigating - We are currently investigating an issue with performance/login issues affecting a subset of customers using our Intellechart platform
May 14, 11:11 EDT
May 13, 2025

No incidents reported.

May 12, 2025
Resolved - This incident has been resolved.
May 12, 15:54 EDT
Investigating - We are investigating issues with a subset of clients getting application errors loading charts
May 12, 14:57 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
Resolved - This incident has been resolved.
May 6, 16:03 EDT
Investigating - We are currently investigating slowness/login issues with our TouchMD applications
May 6, 15:28 EDT
May 5, 2025
Resolved - This incident has been resolved.
May 5, 08:40 EDT
Update - We are continuing to monitor for any further issues.
May 1, 14:02 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 14:02 EDT
Update - We have deployed some updates and are seeing improved performance but are continuing to monitor performance
May 1, 11:45 EDT
Identified - We have identified a residual issue from yesterdays performance issues. We are working on rolling out a fix this morning.
May 1, 11:04 EDT
Investigating - We are currently investigating some residual slowness/performance issues. We will update as soon as we have more info
May 1, 10:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 07:12 EDT
Identified - We believe we have identified the issue causing todays performance issues. We are working to deploy expanded resources this evening that should alleviate the issue. At the same time we are continuing to address the root cause, make additional changes and closely monitor the situation. We will post regular updates through tomorrow.
Apr 30, 18:01 EDT
Update - We continue to see more improvement are continuing to work on the issue, we are continuing to scale the environment out to resolve performance while we research the root cause.
Apr 30, 16:27 EDT
Update - We continue to see more improvement but are continuing our investigation to get back to normal operations. We will continue to provide updates as soon as we have them.
Apr 30, 14:44 EDT
Update - 1:45 update - We have made additional configuration changes continue to see improvements in response time while simultaneously researching the root cause for a permanent resolution. We have all resources working on this. We will continue to provide updates as soon as we have them.

This is only affecting a subset of clients

Apr 30, 13:47 EDT
Update - We are continuing to make all possible improvements to response time while simultaneously researching the root cause for a permanent resolution.We will continue to provide updates as soon as we have them.

This is only affecting a subset of clients

Apr 30, 13:10 EDT
Update - We are continuing to make all possible improvements to response time while simultaneously researching the root cause for a permanent resolution.We will continue to provide updates as soon as we have them.
Apr 30, 12:36 EDT
Update - 11:50 update: We are continuing to investigate the issue. We have all resources working on this and are actively making changes to the system and seeing improvements. We will continue to provide updates as soon as we have them. We do not have an ETA at this time but will provide one as soon as we do.
Apr 30, 11:52 EDT
Update - We are continuing to investigate the issue. We have all resources working on this. We will continue to provide updates as soon as we have them. We do not have an ETA at this time but will provide one as soon as we do.
Apr 30, 11:23 EDT
Update - We are continuing to investigate the issue. We have all resources working on this. We will continue to provide updates as soon as we have them. We do not have an ETA at this time but will provide one as soon as we do.
Apr 30, 10:46 EDT
Update - We are continuing to investigate the issue. We will continue to provide updates as soon as we have them.
Apr 30, 10:20 EDT
Update - We are continuing to investigate the issue with Performance/Login issues. WIll provide updates as soon as available.
Apr 30, 09:43 EDT
Update - We are aware of a slowness affecting some clients. We are actively investigating and working to resolve the issue.
Apr 30, 09:10 EDT
Update - we are investigating Slowness / login errors with our Nextech EHR sytsem
Apr 30, 08:56 EDT
Investigating - We are currently investigating Slowness and login issues with Nextech EHR
Apr 30, 08:55 EDT
Resolved - This incident has been resolved.
May 5, 08:40 EDT
Update - We are continuing to work on a fix for this issue.
May 5, 08:25 EDT
Identified - The issue has been identified and a fix is being implemented.
May 5, 08:19 EDT
Investigating - We are currently investigating issues with a subset of clients experiencing issues loading charts
May 5, 08:07 EDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.