HL7 Message Delays
Monitoring - We are seeing continued improvement in HL7 message processing for affected customers. While some delays may still occur as remaining backlogs are reduced, recovery efforts are progressing and our teams continue to monitor the situation closely.
Sep 09, 2026 - 16:53 EDT
Update - Mitigation efforts are underway, and messages continue to process while backlogs are reduced. Additional updates will be provided as progress is made. Thank you for your patience.
Sep 09, 2026 - 15:55 EDT
Identified - We are aware of an issue causing delays in HL7 message processing for a subset of customers. As a result, some integrations may not reflect updates in real time.

Our teams are actively working to mitigate the issue and restore normal processing. Messages are continuing to process, but delays may be longer than expected while backlogs are reduced.

We will share additional updates as they become available.
Sep 09, 2026 - 14:18 EDT
Nextech EHR (powered by IntelleChartPRO) Degraded Performance
Nextech Practice Management (powered by Practice+) Degraded Performance
Nextech NexCloud Degraded Performance
Nextech SRSPro Hosted Operational
TouchMD Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

Unresolved incident: HL7 Message Delays.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 EDT
Scheduled - Nextech is performing scheduled maintenance to improve platform stability and performance on Thursday, August 27th between 11:00pm – 11:30pm EST.

Potential Impact: Users accessing applications through ICP, P+, or NexCloud environments may experience intermittent access issues, session disconnects, or an inability to log in for up to 30 minutes during the maintenance window.

Expected Resolution: Services are expected to return to normal immediately following maintenance completion. No ongoing impact is anticipated
Aug 27, 17:23 EDT
Incident Reported
Resolved - This incident has been resolved.
Aug 27, 14:03 EDT
Monitoring - The emergency maintenance has been completed, and service has been restored.

Customers who were impacted should now be able to log in and resume normal operations.

We will continue to monitor the environment closely to ensure stability.
Aug 27, 11:06 EDT
Identified - We are aware of an issue impacting a subset of users who may be unable to log in or may experience connectivity issues. Our teams have identified the affected services and are performing emergency maintenance to restore normal operation.

During this maintenance window, affected users may experience a brief interruption in service. We are actively working to restore service as quickly as possible and will provide additional updates as they become available.
Aug 27, 10:28 EDT
Investigating - We are investigating reports of multiple issues affecting our Nexcloud product.

Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.

We apologize for the disruption and appreciate your patience.
Aug 27, 09:26 EDT
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