Identified - We have identified an issue in the ICP ASC chart that may prevent information entered in the general section Notes field within Current Meds in the nursing and anesthesia charts from being saved. The notes for individual medications are saving correctly.
We are actively working to correct this issue and expect to deploy a fix on the evening of Saturday, November 7, 2026.
Until we confirm that the issue has been resolved, please do not rely on the general section notes in the Current Meds field to document information that is needed for patient care.
We apologize for the inconvenience and will provide an update once the issue has been resolved.
Nov 04, 2026 - 18:03 EST
Nextech EHR (powered by IntelleChartPRO)
Operational
Nextech Practice Management (powered by Practice+)
Operational
Resolved -
This incident has been resolved.
Nov 5, 14:11 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 5, 11:29 EST
Identified -
The issue has been identified and a fix is being implemented.
Nov 5, 11:02 EST
Update -
We are continuing to investigate this issue.
Nov 5, 10:40 EST
Update -
We are continuing to investigate this issue.
Nov 5, 10:08 EST
Investigating -
We are investigating reports of degraded performance. Customers may experience intermittent errors, slower-than-normal response times, or delays when performing certain actions.
We will provide additional updates as more information becomes available.
Nov 5, 10:03 EST
Resolved -
The TouchMD Help site has been restored.
Nov 4, 16:51 EST
Monitoring -
The TouchMD Help site at help.touchmd.com is temporarily unavailable due to unexpected maintenance. This is limited to the knowledge base and does not affect other TouchMD platform functionality. We apologize for the inconvenience and will provide an update when more information is available regarding restoration.
Oct 26, 17:58 EDT
Resolved -
This incident has been resolved.
Oct 29, 12:56 EDT
Monitoring -
NexCloud service has been restored, and we are seeing successful customer connections. The team continues to monitor the environment to ensure service remains stable.
Oct 29, 10:12 EDT
Identified -
The team has implemented a recovery action and is monitoring the environment as services recover. We are continuing to validate service availability for affected customers.
Oct 29, 09:55 EDT
Investigating -
We are investigating an issue affecting access to NexCloud services for some customers. Our teams are actively working to identify the cause and restore normal service. We will provide additional updates as more information becomes available.
Oct 29, 09:39 EDT
