ICP ASC Chart
Identified - We have identified an issue in the ICP ASC chart that may prevent information entered in the general section Notes field within Current Meds in the nursing and anesthesia charts from being saved. The notes for individual medications are saving correctly.

We are actively working to correct this issue and expect to deploy a fix on the evening of Saturday, November 7, 2026.

Until we confirm that the issue has been resolved, please do not rely on the general section notes in the Current Meds field to document information that is needed for patient care.

We apologize for the inconvenience and will provide an update once the issue has been resolved.
Nov 04, 2026 - 18:03 EST
Nextech EHR (powered by IntelleChartPRO) Degraded Performance
Nextech Practice Management (powered by Practice+) Operational
Nextech NexCloud Operational
Nextech SRSPro Hosted Operational
TouchMD Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 5, 2026

No incidents reported today.

Nov 4, 2026

The TouchMD Help Site is unavailable due to maintenance.
Resolved - The TouchMD Help site has been restored.
Nov 4, 16:51 EST
Monitoring - The TouchMD Help site at help.touchmd.com is temporarily unavailable due to unexpected maintenance. This is limited to the knowledge base and does not affect other TouchMD platform functionality. We apologize for the inconvenience and will provide an update when more information is available regarding restoration.
Oct 26, 17:58 EDT

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

NexCloud Service Disruption
Resolved - This incident has been resolved.
Oct 29, 12:56 EDT
Monitoring - NexCloud service has been restored, and we are seeing successful customer connections. The team continues to monitor the environment to ensure service remains stable.
Oct 29, 10:12 EDT
Identified - The team has implemented a recovery action and is monitoring the environment as services recover. We are continuing to validate service availability for affected customers.
Oct 29, 09:55 EDT
Investigating - We are investigating an issue affecting access to NexCloud services for some customers. Our teams are actively working to identify the cause and restore normal service. We will provide additional updates as more information becomes available.
Oct 29, 09:39 EDT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Important ICP notice: Sensorimotor information verification
Resolved - This incident has been resolved.
Oct 27, 13:51 EDT
Monitoring - The issue involving incorrect measurement values in the Sensorimotor Grid has been corrected by the update deployed on October 8, 2026.

This correction does not validate previously documented, potentially affected measurements. Practices identified as potentially affected have received direct communication and encounter-specific review guidance. Please continue to follow that guidance and verify potentially affected measurements against the original exam findings or another reliable clinical source before relying on them for clinical decisions or copying them forward.

If you have questions or observe unexpected sensorimotor values, please contact Nextech Support.
Thank you for your patience and partnership.
Oct 15, 14:52 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 12:05 EDT
Monitoring - We want to make you aware of an issue under investigation involving sensorimotor exam information in ICP.

Reported behavior includes measurements in the Sensorimotor Grid not being retained as entered or reverting to previously entered values. Saving delays have also been reported. As a result, sensorimotor information displayed in the chart may not accurately reflect the intended entries.

While we investigate, please verify sensorimotor measurements against the original exam findings or another reliable clinical source before relying on them for clinical decisions. If information is missing, unexpected, or inconsistent with the exam findings, please do not rely on those values until they have been verified, and contact Nextech Support for assistance.

We recognize the importance of accurate clinical documentation. Our team is actively investigating the reported behavior to determine its cause, scope, and appropriate resolution. We will share additional guidance and updates as more information becomes available.

Please contact Nextech Support if you observe this behavior or have questions. Your reports help us investigate and support affected practices.

Thank you for your attention and partnership.
Oct 8, 12:04 EDT

Oct 26, 2026

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

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