Service Under Maintenance
Nextech EHR (powered by IntelleChartPRO)
Operational
Nextech Practice Management (powered by Practice+)
Operational
Nextech NexCloud
Under Maintenance
Nextech SRSPro Hosted
Operational
TouchMD
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 25, 2026
Resolved -
This incident has been resolved.
Aug 25, 17:22 EDT
Aug 25, 17:22 EDT
Monitoring -
A corrective action has been implemented to address the performance degradation.
System performance has improved and services are operating normally. We are actively monitoring the environment to ensure continued stability.
Customers should see normal application responsiveness. We will continue monitoring before closing this incident
Aug 25, 15:49 EDT
System performance has improved and services are operating normally. We are actively monitoring the environment to ensure continued stability.
Customers should see normal application responsiveness. We will continue monitoring before closing this incident
Aug 25, 15:49 EDT
Update -
We are still continuing to deploy corrective actions to address the performance degradation
Aug 25, 14:20 EDT
Aug 25, 14:20 EDT
Update -
We are continuing to deploy corrective actions to address the performance degradation.
Aug 25, 12:40 EDT
Aug 25, 12:40 EDT
Update -
We are continuing to work on the fix for the issue.
Aug 25, 11:25 EDT
Aug 25, 11:25 EDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 25, 10:43 EDT
Aug 25, 10:43 EDT
Investigating -
We are currently Investigating issues with performance issues affecting a subset of clients in Practice Plus
Aug 25, 10:15 EDT
Aug 25, 10:15 EDT
Resolved -
Monitoring and validation activities have been successfully completed.
The issue affecting P+ has been resolved, and service is operating normally. Customers should no longer experience the previously reported impact.
We appreciate your patience while we worked to restore service.
Aug 25, 08:40 EDT
The issue affecting P+ has been resolved, and service is operating normally. Customers should no longer experience the previously reported impact.
We appreciate your patience while we worked to restore service.
Aug 25, 08:40 EDT
Monitoring -
A corrective action has been implemented for the issue affecting P+.
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 25, 08:07 EDT
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 25, 08:07 EDT
Investigating -
We have identified the cause of the issue and are working on a resolution.
While work is ongoing, some customers may continue to experience some login issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 25, 08:04 EDT
While work is ongoing, some customers may continue to experience some login issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 25, 08:04 EDT
Identified -
We have identified the cause of the issue affecting P+.
Customers may experience login issues while we work toward a resolution. Our team is actively working to restore normal service as quickly as possible.
We will continue to provide updates on our progress.
Aug 25, 08:01 EDT
Customers may experience login issues while we work toward a resolution. Our team is actively working to restore normal service as quickly as possible.
We will continue to provide updates on our progress.
Aug 25, 08:01 EDT
Update -
We are continuing to investigate this issue.
Aug 25, 07:46 EDT
Aug 25, 07:46 EDT
Investigating -
We are currently investigating the issue with the P+ login errors.
Aug 25, 07:45 EDT
Aug 25, 07:45 EDT
Aug 24, 2026
No incidents reported.
Aug 23, 2026
No incidents reported.
Aug 22, 2026
No incidents reported.
Aug 21, 2026
No incidents reported.
Aug 20, 2026
No incidents reported.
Aug 19, 2026
No incidents reported.
Aug 18, 2026
No incidents reported.
Aug 17, 2026
Completed -
The scheduled maintenance has been completed.
Aug 17, 19:15 EDT
Aug 17, 19:15 EDT
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 15:22 EDT
Aug 17, 15:22 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 13:15 EDT
Aug 17, 13:15 EDT
Scheduled -
NexCloud is transitioning to the new Windows App to provide a more secure and reliable login experience. Due to increased activity during this transition, our support team is experiencing higher than normal call volumes. For non-urgent requests, please submit a support case online. Thank you for being a loyal Nextech customer.
Aug 17, 13:12 EDT
Aug 17, 13:12 EDT
Aug 16, 2026
No incidents reported.
Aug 15, 2026
No incidents reported.
Aug 14, 2026
Resolved -
This has been resolved and we are continuing to monitor the performance.
Aug 14, 10:07 EDT
Aug 14, 10:07 EDT
Monitoring -
A corrective action has been implemented.
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 14, 09:25 EDT
Service functionality has been restored, and we are actively monitoring system performance to ensure stability and confirm that the issue has been fully resolved.
We will continue monitoring and provide confirmation once validation activities have been completed.
Aug 14, 09:25 EDT
Identified -
We have identified the cause of the issue and are working on a resolution.
While work is ongoing, some customers may continue to experience inability to log in, application errors, and intermittent access issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 14, 09:08 EDT
While work is ongoing, some customers may continue to experience inability to log in, application errors, and intermittent access issues. We are prioritizing restoration efforts and closely monitoring the environment.
Our next update will be provided once implementation progress has been confirmed.
Aug 14, 09:08 EDT
Investigating -
We are investigating reports of an issue affecting login and access functionality. Customers may experience inability to log in, application errors, and intermittent access issues.
Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Aug 14, 07:51 EDT
Our team is actively working to determine the cause and assess the scope of impact. We will provide additional updates as more information becomes available.
We apologize for the disruption and appreciate your patience.
Aug 14, 07:51 EDT
Resolved -
This has been resolved and we are continuing to monitor the performance.
Aug 14, 10:07 EDT
Aug 14, 10:07 EDT
Monitoring -
We are seeing continued improvements within the system and are continuing to monitor performance at this time.
Aug 14, 10:01 EDT
Aug 14, 10:01 EDT
Update -
We are seeing improvements within the system and are continuing to monitor performance at this time.
Aug 14, 09:55 EDT
Aug 14, 09:55 EDT
Investigating -
We are currently investigating intermittent issues within our ICP platform.
Aug 14, 08:08 EDT
Aug 14, 08:08 EDT
Aug 13, 2026
No incidents reported.
Aug 12, 2026
No incidents reported.
Aug 11, 2026
No incidents reported.