Some Clients Experiencing DNS Issues

Incident Report for Nextech

Resolved

This incident is resolved

Posted Sep 12, 2024 - 11:22 EDT

Update

We are continuing to monitor for any further issues.

Posted Sep 12, 2024 - 11:21 EDT

Monitoring

The issue is being reported as resolved and connectivity is being restored to all Nextech systems. We will continue monitoring the issue

Posted Sep 12, 2024 - 10:20 EDT

Investigating

We are investigating a global DNS issue reported by AT&T and other providers, causing multiple customers to be unable to access Nextech services and other services. We will provide an update as we learn more

Posted Sep 12, 2024 - 09:32 EDT

This incident affected: Nextech EHR (powered by IntelleChartPRO), Nextech Practice Management (powered by Practice+), Nextech NexCloud, Nextech SRSPro Hosted, and TouchMD.