We are seeing continued improvement in HL7 message processing for affected customers. While some delays may still occur as remaining backlogs are reduced, recovery efforts are progressing and our teams continue to monitor the situation closely.
Posted Sep 09, 2026 - 16:53 EDT
Update
Mitigation efforts are underway, and messages continue to process while backlogs are reduced. Additional updates will be provided as progress is made. Thank you for your patience.
Posted Sep 09, 2026 - 15:55 EDT
Identified
We are aware of an issue causing delays in HL7 message processing for a subset of customers. As a result, some integrations may not reflect updates in real time.
Our teams are actively working to mitigate the issue and restore normal processing. Messages are continuing to process, but delays may be longer than expected while backlogs are reduced.
We will share additional updates as they become available.
Posted Sep 09, 2026 - 14:18 EDT
This incident affects: Nextech EHR (powered by IntelleChartPRO), Nextech Practice Management (powered by Practice+), and Nextech NexCloud.