Switching between products or organization access issues

Incident Report for Nextech

Resolved

This incident has been resolved.
Posted Oct 19, 2026 - 11:06 EDT

Monitoring

A fix has been implemented and initial testing confirms functionality has been restored. We are monitoring the environment to ensure continued stability.
Posted Oct 19, 2026 - 10:45 EDT

Update

We have identified the cause of the issue and are working on a resolution.

Our next update will be provided once implementation progress has been confirmed.
Posted Oct 19, 2026 - 10:32 EDT

Identified

We are investigating reports of some users experiencing difficulty accessing Nextech EHR when switching between products or organizations. Affected users may encounter a loading screen when attempting to switch.

We will provide additional updates as more information becomes available.
Posted Oct 19, 2026 - 10:00 EDT
This incident affected: Nextech EHR (powered by IntelleChartPRO) and Nextech Practice Management (powered by Practice+).
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