We will continue to provide updates as more information becomes available via customer cases.
Posted Jun 15, 2026 - 11:40 EDT
Update
At this time, Microsoft’s recommended mitigation is to coordinate with your IT administrators to uninstall Windows Update KB5094126 in order to restore Word Merge functionality. We have received confirmation from many customers that this rollback has been successful; however, some customers are still experiencing issues despite implementing this action.
Currently, we do not have an estimated timeline for a permanent resolution. We remain actively engaged with Microsoft to identify and validate a long-term fix.
We understand the disruption this issue may cause to your workflows and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available.
Posted Jun 15, 2026 - 10:08 EDT
Update
We are continuing to work closely with Microsoft to address the issue impacting patient document merging. Microsoft has identified the root cause as a conflict introduced by Windows Update KB5094126, which is preventing our NexCloud application from launching Microsoft Word on local installations.
At this time, we do not have an estimated timeline for a permanent resolution. As a temporary workaround, Microsoft is recommending that clients coordinate with their IT administrators to uninstall Windows Update KB5094126 in order to restore Word Merge functionality.
We understand the impact this issue may have on your workflows and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available.
Posted Jun 12, 2026 - 08:28 EDT
Monitoring
We are aware of disruptions affecting mail merge functionality in Select and NexCloud following the June 2026 Microsoft Windows security update (KB5094126). We are actively working with Microsoft and investigating potential mitigation options. At this time, we do not have an estimated timeframe for resolution. We recommend consulting with your local IT team before making any system changes related to recent security updates. Thank you for your understanding as we work to resolve this issue.