Nextech Status - TouchMD Dashboard app. - Error when trying to "Complete" a Consent. "Error Completing Document - There was a problem completing this document. The request timed out."

TouchMD Dashboard app. - Error when trying to "Complete" a Consent. "Error Completing Document - There was a problem completing this document. The request timed out."

Incident Report for Nextech

Resolved

This incident has been resolved.

Posted Oct 29, 2024 - 17:28 EDT

Monitoring

We believe the issue to be resolve but continue to monitor

Posted Oct 29, 2024 - 17:02 EDT

Update

Some clients are receiving errors when trying to complete a consent on the TouchMD dashboard app. Our team is investigating the root cause and will provide an update as soon as we have more information. We apologize for any inconvenience and appreciate your patience.

Posted Oct 29, 2024 - 16:47 EDT

Identified

A subset of clients are receiving errors when trying to to complete a consent on the TouchMD dashboard app. Our R&D team is investigating the root cause and will provide an update as soon as we have more information

Posted Oct 29, 2024 - 15:53 EDT

This incident affected: TouchMD.