Microsoft’s recommended workaround remains to coordinate with your internal IT team to uninstall Windows Update KB5094126 to restore Word Merge functionality.
At this time, Microsoft has not confirmed that the issue is fully resolved. While there are indications that recent backend changes may have improved performance, results have not been consistent across all clients.
Some clients have reported success after uninstalling and reapplying the update; however, we are not yet able to confirm this as a reliable or permanent solution.
Currently, we do not have an estimated timeline for a full resolution. Our team remains actively engaged with Microsoft to validate a long-term fix. For clients who have already rolled back the update, we recommend remaining in that state until the issue is confirmed resolved.
We recognize the impact this issue may have on your operations and sincerely apologize for the disruption. We will continue to provide timely updates as more information becomes available.
Posted Jun 16, 2026 - 08:53 EDT
Monitoring
We continue to work closely with Microsoft to resolve the issue impacting patient document merging. Microsoft has identified the root cause as a conflict introduced by Windows Update KB5094126, which is preventing the NexCloud application from launching Microsoft Word on local installations.
At this time, Microsoft’s recommended mitigation is to coordinate with your IT administrators to uninstall Windows Update KB5094126 in order to restore Word Merge functionality. We have received confirmation from many customers that this rollback has been successful; however, some customers are still experiencing issues despite implementing this action.
Currently, we do not have an estimated timeline for a permanent resolution. We remain actively engaged with Microsoft to identify and validate a long-term fix.
We understand the disruption this issue may cause to your workflows and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available.