ICP Chart loading errors

Incident Report for Nextech

Resolved

This incident has been resolved.
Posted Feb 07, 2025 - 10:16 EST

Monitoring

A fix has been implemented and we are monitoring the results. We will be doing maintenance this evening to prevent future occurences
Posted Feb 06, 2025 - 16:33 EST

Identified

The issue has been identified and is being resolved. We are seeing a reduction in intermittent errors.
Posted Feb 06, 2025 - 15:52 EST

Update

We are continuing to investigate this issue.
Posted Feb 06, 2025 - 15:12 EST

Investigating

We are investigating an issue affecting a small subset of ICP customers receiving errors loading charts.
Posted Feb 06, 2025 - 15:09 EST
This incident affected: Nextech EHR (powered by IntelleChartPRO).